How it works

How DigsConnect works

Our new booking chat feature allows you as the tenant and landlord to chat directly on our local chat system, as soon as you've sent or received a booking enquiry.

Landlord

Follow these steps to find your ideal tenant, and only pay us on success (move-in). No fee to list.

1. Sign up

Click the sign-up button at the top right of the homepage, fill in your details to create a basic profile and voilà, you’re in. We validate your contact details for security reasons.

2. Add a Digs

It’s time to add your property to the platform so the requests start rolling in. Click the "+ Create a listing" button from the homepage, describe your property in all its glory, and add some fantastic high-quality pictures of each of the rooms to ensure potential tenants get the full picture of what your property has to offer.

Click the button below to get all the tips and tricks for creating the perfect listing👇

3. Requests start rolling in

Once you’ve added your property, you’ll start receiving booking enquiries from prospective tenants. You will receive a booking form and a message in the chat from the prospective tenant. Remember that you have only 48 hours to reply to this message or the enquiry will expire.

You’ll get an email and SMS every time you get an enquiry or new message. Then the timer starts! You only have 48 hours to get back to the tenant, or the booking enquiry will expire. We have found that the faster the reply, the higher the likelihood of the deal being successful.

We’ve designed a booking form that tenants complete which includes:

• A profile picture of the tenant
• Name
• Ideal move-in date
• Dream lease period
• Whether they are a student or a young adult
• Where they studying (if they are)
• Whether they are an undergrad or postgrad (if applicable)
• Who their rent payer is

By adding this requirement we are able to screen for quality and intent, saving you time trolling through hundreds of non-starter enquiries from other platforms. We then ask them to send the first message in the Digs chat to ask any questions they may have. You can then chat directly with them!

4. Chat away!

Feel free to chat for as long (or short) as you’d like with the tenant. Make sure it’s a good fit! Our support team will follow up with both you and the tenant to check-in and provide support wherever needed.

5. Move-in

Once you’re both happy and confirm that the match is official, our support team will confirm the move in with the tenant and then pop you an invoice for the Digs service fee.

We also have a full time team who are available to guide you through the entire process! We only charge on success, so if you don’t find a tenant that meets your requirements then you don’t pay.

Tenant

Follow the steps below to get started.

1. Sign up

Click the sign-up button at the top right of the homepage, fill in your details to create a basic profile and voilà, you’re in. We validate your contact details for security reasons.

2. Find a digs

Either enter the university/college or location of your choice on the homepage search bar to view properties wherever you dream. Browse through our amazing selection of accommodation, whether you’re looking for a room or a whole house. Plus, we have a bunch of filters you can use to make your search easier, from room types to price.

3. Send your request

Once you’ve found the perfect spot, you’ll need to click “Enquire” to get the ball rolling. Complete your short booking enquiry form and write a message to the landlord asking any questions you may have, or specifying anything in particular that you want to share. This will be the first message in the chat with the landlord.

4. A short wait

The landlord has 48 hours to get back to you, but, usually, get a reply much quicker. They will reply with a message on the Digs Chat. We’ll send you an email and SMS to make sure that you don’t miss it.

5. Chat away!

Now that you’ve connected, you can chat freely through the Digs Chat system to ask any questions or to arrange a viewing. From there you can chat till you’re totally happy with the place, and then you can conclude the deal. Easy as that.

If you don’t find something you totally love, then add an alert from the Find a Digs page and whenever a property is added that meets your requirements, we’ll send you an email with a link to the listing.

Contact support [email protected] or call/WhatsApp us on 065 931 3808.